All you need to know
This contract is intended to regulate the Terms and Conditions applicable to the reservation service of the Al Andalus Train through the website eltrenalandalus.com
eltrenalandalus.com is a website dedicated to the publication and booking of travel on luxury tourist trains in Spain.
The ownership of the website belongs to Nattivus Experience S.L, travel agency domiciled at Calle Teide nº 16, in Fresno de Torote, (C.P. 28815), Madrid, Spain, with CIF. B-88014717 and CICMA 3462. The e-mail address for contact purposes is firstname.lastname@example.org.
Although through the website eltrenalandalus.com you can book the trip on the Al Andalus Train, you acknowledge that this service is provided by third parties (“Contributors”), selected taking into account strict criteria of reliability and quality and that eltrenalandalus.com is limited to providing the publication, promotion and reservation of the service.
2. Acceptance of the conditions
To request a reservation, you must contact us by one of the following ways:
Whatsapp: (+34) 644 750 590
Booking Form: Clicking here
Once you have requested your reservation, it will be processed within the next 24-48 hours, after which we will contact you.
4. Booking confirmation
You will receive confirmation of your reservation by email within 24-48 hours of your request (the average time required also depends on the diligent action of our partners).
In the exceptional event that the reservation cannot be confirmed, we will offer alternative dates or other services that may be of interest to you. If you are not satisfied with the options we offer you, you will be able to cancel the requested booking.
No compensation will be offered if the service is not available on the requested date.
After confirming your reservation, 40% of the total amount will be charged. You will have the following 72 hours to make the payment. If after 72 hours it does not take effect, your reservation will be cancelled.
You will have up to 30 days before the date of travel to pay 60% of the remaining amount. If after 30 days this second payment is not made, the reservation will be cancelled and a 20% penalty will be applied on the total amount of the reservation. The rest of the amount will be returned to you in the same payment method used for the credit.
Visa, MasterCard and Amex are accepted as methods of payment. Also via PayPal and bank transfer.
You can pay in euros, dollars, pounds sterling, Mexican peso, Argentine peso and Colombian peso.
6. Cancellation policy
You can cancel your reservation at any time, being entitled to a refund of part of the amount. Depending on the date of cancellation with respect to the start date of the trip, the penalty will be as follows:
— Cancellation up to 31 days before the trip: 20% penalty.
— Cancellation between 30 and 15 days before the trip: 25% penalty.
— Cancellation between 14 and 5 days before the trip: 50% penalty.
— Cancellation between 4 and 1 day before the trip: 80% penalty.
— Cancellation with less than 24 hours or no show on the day of the start of the trip: 100% penalty.
The penalty is applied according to the total amount of the trip.
7. Date changes
The changes requested for departure dates, once the reservation is confirmed, will count as follows:
— Changes before 30 days prior to departure: 15% penalty (each change)
— Changes within 30 days prior to departure: 25% penalty (each change)
Reservations cancelled after the departure date have changed will incur a penalty of 100% of the total amount of the trip.